Airline sends couple to wrong Granada

KYLIE MCLAUGHLIN
Last updated 08:01 25/06/2014

Relevant offers

Travel Troubles

Photographer stunned by baby on cliff edge Mexico to airlift tourists after Hurricane Odile Passenger films flames shooting out of plane engine Tourism exec unhappy about Ebola reports Malaysia Airlines flight turns around Fog envelops Auckland, delays flights Qantas policy leaves passenger out of pocket Dear [insert name], Qantas 'fobs off' complaint Boeing employees are scared to fly their own planes Lufthansa cancels 140 flights in pilots' strike

US dentist Edward Gamson is suing British Airways after he booked first-class tickets to Granada in Spain, but ended up in Grenada, the Caribbean island.

According to the New York Daily, Gamson and his partner were still in the air seven hours after their plane was due to land in the Moorish capital of Spain, their intended destination, from London.

Instead, they landed approximately 6437 kilometres away in the Caribbean.

Gamson did not realise something was wrong until he checked the electronic map on the inflight entertainment system and realised their plane was heading due west out of London instead of south.

According to the legal complaint filed, he could not check details of the destination against the ticket as it did not contain the airport code, destination country or flight duration.

He told The Independent: "I made it absolutely clear to the booking agent I wanted to go to Granada in Spain. Why on earth would I want to go to Grenada in the Caribbean if I was flying back to America from Lisbon?"

The Independent reports that British Airways promised to fly them to Granada via Gatwick, London, but they never made it to Spain.

The airline also refused to refund them the £2650 (NZ$5180) tickets which is now the subject of a US$34,000 (NZ$39,135) damages claim before the US courts.

"It's just so sad. A trip we had been really looking forward to was ruined and ... BA won't do the decent thing," Gamson said.

It is alleged that the error originated from BA's American booking agents in Florida.

Those intending to head to either destination should check their airline ticket does not send them to Granada, Nicaragua, either, before boarding the plane.

Ad Feedback

- FFX Aus

Comments

Special offers

Featured Promotions

Sponsored Content