Pilots on the first of two aircraft delivered to All Nippon Airways were forced on Sunday to deploy the landing gear using a manual backup system, after an indicator lamp suggested the wheels were not properly down.
Boeing Co and All Nippon Airways are investigating a landing gear problem on the 787 Dreamliner, the first technical glitch reported since the new jetliner entered service less than two weeks ago.
Aucklanders will be among the first people in the Southern Hemisphere to see the new Boeing 787-8 test aircraft when Air New Zealand brings it to Mangere Airport from Saturday to Monday.
The All Nippon Airlines plane landed at Okayama Airport on the second attempt following the incident, the airline said.
"We are not yet sure what the problem was, but we are investigating," an airline spokesman said, adding that Boeing was also involved in the investigation.
Kyodo news agency linked the problem to a hydraulic valve, but Boeing declined to confirm the cause.
A Boeing spokesman in Europe said: "We are aware of this matter and are on site in Japan with ANA offering whatever assistance they require." A Boeing spokeswoman in Seattle said the aircraft has been repaired and is back in service.
The 787 Dreamliner is a revolutionary lightweight aircraft built mainly of carbon composites designed to save fuel.
It was delivered in September after three years of production delays and made an inaugural flight on October 26 from Tokyo to Hong Kong followed by regular services from November 1.
ANA has said it will fly the aircraft domestically on a trial basis before putting it on long international routes.
The 787's two engines power electrical systems that operate flight controls and landing gear. US aviation regulators required that Boeing satisfy extra steps before certifying that system because it was a new design.
Because the high-profile Dreamliner incorporates so many design and manufacturing firsts, the aeroplane is under increased scrutiny from the aviation community. The plane is about three years behind its original development schedule because of snags in the extensive global supply chain.
Boeing departed from traditional use of reliable aluminium construction, opting instead for reinforced carbon composites to improve fuel savings. Many in the travelling public know the Dreamliner as the world's first plastic jet
"Teething problems are relatively common for a new jetliner entering service, but the 787 is under a lot of scrutiny due to its difficult development history," said Richard Aboulafia, an aerospace analyst at Teal Group.
"This glitch shouldn't have any impact on customer perceptions of the 787, as long as Boeing aggressively pursues its investigation and implements any needed fix," Aboulafia said.
Boeing encountered a nose gear problem on a 787 test flight in 2009. That plane is still part of the Dreamliner test fleet and will be not be delivered to a customer.
Landing gear problems are not uncommon on commercial planes, which include backup equipment that allow pilots to manually lower and secure the wheels for landing.
Sunday's landing-gear incident comes days after a Boeing 767 landed on its belly in Warsaw after the landing gear failed to deploy.
The wheels-up landing was hailed as a miraculous escape for the 230 people on board, but aviation experts say such incidents are relatively rare.
There have been 10 accidents involving stuck landing wheels since 2000, none of them fatal, according to a database run by the Flight Safety Foundation.