Consumers petition Jetstar over surcharges

Last updated 15:04 12/04/2013

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A giant paper plane with 35,000 signatures protesting Jetstar's credit card surcharges has been delivered to the Australian airline's Melbourne headquarters.

More than 35,000 people nationwide have signed a petition started by Gold Coast businessman Klaus Bartosch, calling on Jetstar to scrap its A$8.50 ($10) credit card surcharge on purchases.

Bartosch, who printed out the names of signatories to the online petition to create the paper plane, said the inflated surcharge was masked as a service fee to bolster profits.

"Every credit card holder in Australia should be worried," he said before he hand-delivered the paper plane to a Jetstar official.

"It's just a complete rip-off."

A Jetstar spokesman said the budget airline gave customers choice on how to pay for flights including using direct deposit.

"Our customers can choose from four different payment methods when booking to avoid a booking and service fee," he said in a statement.

Earlier this year, new rules came into effect aimed at better protecting consumers from excessive credit card surcharges.

It follows a review by the Reserve Bank of Australia and gives credit card companies the power to force retailers to limit what they charge consumers to use credit and charge cards.

Jetstar, a subsidiary of Qantas, flies domestic routes within New Zealand as well as trans-Tasman.

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