Consumers petition Jetstar over surcharges

Last updated 15:04 12/04/2013

Relevant offers

Travel Troubles

First class passenger arrested for recording in-flight up-skirt video of flight attendant Miracle on the mountain: 15-year-old skier survives 8m crevasse plunge Regional airfares in New Zealand: Why are they so expensive? Disgruntled passenger Andy Slamans reclaims armrest in brave move Snakes on plane just 'legless lizards' Expedia customer Cara Viramontes left outraged by rude email and flight cancellation New licence and logbook charges against drivers with wrong licences Emergency landing in Canada: Smoke in Lufthansa jumbo jet cockpit Air New Zealand flight to Tonga forced to turn back due to airport lighting issue Pilot forced to abort landing at Nepal airport when goat appears on the runway

A giant paper plane with 35,000 signatures protesting Jetstar's credit card surcharges has been delivered to the Australian airline's Melbourne headquarters.

More than 35,000 people nationwide have signed a petition started by Gold Coast businessman Klaus Bartosch, calling on Jetstar to scrap its A$8.50 ($10) credit card surcharge on purchases.

Bartosch, who printed out the names of signatories to the online petition to create the paper plane, said the inflated surcharge was masked as a service fee to bolster profits.

"Every credit card holder in Australia should be worried," he said before he hand-delivered the paper plane to a Jetstar official.

"It's just a complete rip-off."

A Jetstar spokesman said the budget airline gave customers choice on how to pay for flights including using direct deposit.

"Our customers can choose from four different payment methods when booking to avoid a booking and service fee," he said in a statement.

Earlier this year, new rules came into effect aimed at better protecting consumers from excessive credit card surcharges.

It follows a review by the Reserve Bank of Australia and gives credit card companies the power to force retailers to limit what they charge consumers to use credit and charge cards.

Jetstar, a subsidiary of Qantas, flies domestic routes within New Zealand as well as trans-Tasman.

Ad Feedback



Special offers

Featured Promotions

Sponsored Content