Telecom launches email review
Telecom will review its email services to broadband customers after the latest in a series of ''issues'' that have dogged its Yahoo!Xtra service over the past year.
After first denying there was a problem, Telecom yesterday admitted its outsourced YahooXtra email service had been compromised by hackers resulting in some Yahoo!Xtra customer accounts being hijacked to send out malicious email.
The company initially blamed a deluge of compromised accounts on a successful phishing attack, saying customers were tricked into clicking on scam emails, but has now acknowledged a "second attack" that was outside customers' control.
Today, Telecom CEO Chris Quin said "we share the frustration" that our customers have been experiencing over recent months.
"We fully appreciate that repeatedly saying 'sorry' doesn't cut it anymore. We are committed to taking a close, hard look at the best way to meet our customers' email needs,'' Quin said.
He said the review, which will take place over the next two months, will include a ''comprehensive assessment'' of the Yahoo! Xtra service in consultation with service provider, Yahoo!
"When Telecom outsourced the Xtra email service to Yahoo! in 2007, it was the right thing to do at the time in terms of meeting our customers' desire for an ongoing email service associated with their Telecom broadband account. However, the global email environment has changed markedly since then and we believe the time is right for a comprehensive review of our approach in this area," Quin said.