Technicians took four days to repair a fault that left a Waikato barrister without the internet.
Hautapu barrister Tony Ryan said he had been tying to find out about the problem from his internet service provider Farmside since the internet connection dropped around 6am on Monday.
Broadband users connecting via other internet service providers were also affected.
The fault meant Mr Ryan has been unable to download and read court documents on his personal computer and he wants compensation for the lack of service.
"I just sat in a case in Christchurch last week and I am trying to wrap it up before Christmas," he said.
"Farmside are blaming Chorus."
Chorus builds and maintains networks of telephone exchanges, cabinets and copper and fibre cables.
Around 1.8 million lines are connected to homes and businesses nationwide.
"I rang Chorus and they would not tell me what the problem was. It's just the lack of information that's very frustrating," Mr Ryan said.
Farmside was more forthcoming with the Waikato Times.
Technical department spokesman Ryan, who refused to give his surname, said the fault was around an authentication issue at the telecommunications exchange.
He could not say which exchange. Land line coverage remained, only internet ADSL connectivity was affected.
Ryan said the fault wasaffecting "a fair few customers" but would not give numbers. He said the issue was not expected to be fixed until today.
"Chorus know where the fault is and have got technicians working on it. I don't have any more details."
But Chorus corporate affairs manager Ian Bonnar said there were two faults.
The first, which affected multiple customers, had lasted into Monday afternoon. The second affected Mr Ryan only.
It was fixed yesterday afternoon.
- © Fairfax NZ News
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