Complaints against rest homes in Waikato

Elderly residents at one home allegedly received care "not more than that of a concentration camp'', and others had unexplained black eyes or infected wounds, according to complaints made about rest homes in the Waikato over the past year.

Twelve complaints were made about Waikato and Thames-Coromandel district rest homes in the 12 months preceding September 1, 2013, with shortfalls were identified in seven cases.

A range of issues - including wound care, "wounds conducive to physical abuse", problems with communication between staff and pain assessment - were in the complaints released to the Waikato Times under the Official Information Act.

Oceania's Raeburn Rest Home in Cambridge and Radius' Maeroa Lodge both had two substantiated complaints against them.One substantiated claim was received against each of Radius St Joan's Care Centre (Fairfield), Kintala Lodge (Claudelands), and Hillview Rest Home (Te Kuiti).

Complaints were followed up with unannounced inspections, spot audits and monitoring, and the Ministry of Health was satisfied corrective actions had been taken or the issues were being addressed.