Auckland bus driver swore at passenger
An Auckland bus driver is under investigation after he was caught on camera swearing at a passenger.
Another passenger filmed the angry exchange after the driver, operating a MetroLink bus, stopped partway through the Monday morning commute without explanation.
The bus, travelling from Mt Wellington to downtown Auckland, had pulled into Newmarket at 6.50am and was parked for about five minutes before the altercation.
People were leaving the half-full bus as "nobody really knew what was going on", the witness said.
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An older woman approached the driver to ask why they had stopped, and was "rudely" told it was because the bus had to depart from the stop on schedule, 10 minutes later at 7am, she said.
"He was quite sharp and blunt with her."
Things got "a bit more intense" when another passenger called out from the back that the driver should have told them why they were being held up.
The witness said the driver called out to the passenger saying: "If you don't want to be on this bus then get off."
The passenger appeared to threaten to lay a complaint with the company, before the driver told him to "f... off".
"Excuse me! Language!" the passenger responded from outside the bus.
"Get off," the driver repeated.
The witness said the incident "really shocked" her.
"No matter who you are, you should never swear at anybody."
The witness said she contacted NZ Bus, which operates Metrolink, to lay a complaint as soon as she got off the bus, but had not heard back by Monday evening.
A spokesperson for NZ said in a statement that the company was investigating the matter.
"It is unacceptable that one of our drivers swore at a passenger as this goes against our company values and customer service goals," the statement said.
"Appropriate actions" would be taken against the driver once the investigation was complete.
"NZ Bus wishes to apologise to the passengers on the bus for any distress from the incident."