Elderly complain about catching two buses to get to west Auckland hospital
Elderly patients taking the bus from Ranui to Waitakere Hospital are forced to ride up to four buses for a return trip.
Bus commuters travelling from the west Auckland suburb used to be able to catch a single bus to Waitakere Hospital before an upgrade of the network.
Riverpark Action Group spokeswoman Jackie Ross raised the issue during the Henderson-Massey Local Board meeting on September 19.
"This has come to our attention because there are several elderly people in our area, they used to be able to catch one bus but now they have to catch two buses."
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"You can no longer go from Ranui, up Universal Dr, along Lincoln Rd to Waitakere Hospital for example, without having to catch the bus, cross the road and getting on another bus to get to the hospital."
It was inconvenient for elderly people needing lab tests to catch two buses on their way home, she said.
Auckland Transport confirmed it had received complaints from the public about people having to catch two buses to get to the hospital.
Spokesman Mark Hannan said they always investigated customer complaints, however, feedback was not the only aspect to changing a bus route.
He said the best AT could do was assist the public with journey planning, advising them on changes and how they were affected.
"We take on board the public's views but … there are many factors which influence our decision making," Hannan said.
"It is not always possible to change bus routes just based on customer complaints."
Hannan said although Ranui had lost a direct connection to Waitakere Hospital, services to all parts of Ranui had improved under the changes.
"Historically Auckland's public transport network was complex, and in many places infrequent."
The review and restructure of the bus routes addressed fundamental problems of the network, he said.
"Bold changes were needed in order to provide a better level of service, respond to Auckland's growth, and provide attractive public transport solutions to get Aucklanders where they want to go."