The Warehouse trials two-hour delivery service

Silia Vakameilalo organises a delivery for The Warehouse which is trialling a two-hour delivery service in Auckland.
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Silia Vakameilalo organises a delivery for The Warehouse which is trialling a two-hour delivery service in Auckland.

The Warehouse is trialling a two-hour delivery service in Auckland which it hopes to later take nationwide.

Chief information officer Timothy Kasbe acknowledged the retail group was facing the prospect of increased competition from Amazon which is due to set up distribution centres in Australia within the coming year. 

But he said it would be trialling the service regardless.

Customers buying goods from The Warehouse, Noel Leeming and Torpedo7 have been selected at random to receive their purchases within two hours, delivered by a Nissan electric van.

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Outside the trial, standard deliveries normally took between two and four days, he said.

Kasbe indicated The Warehouse might charge extra for two-hour deliveries if it found the service stacked up commercially.

The company is using software to optimise the service but the number of deliveries it could make on each run was "confidential", he said.  

"For now, we are looking at Auckland but as we learn more about customer needs we will continue to explore opportunities to provide the service in other cities."

The Warehouse has used route-optimisation software developed by vWork – a software company backed by Trade Me founder Sam Morgan and father Gareth Morgan – for some of the trials.

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 - Stuff

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